2009-05-21

An Open Letter To Police Forces

Before I say anything else, I would like to make it very clear that I do not consider myself to be any kind of social media expert or 'guru' - just someone who has been online and talking to people long enough to have learned a thing or two that might be helpful.

The only thing I want to say right now is that police forces and others hoping to gain assistance from the public and who open Twitter accounts need to realize that it is vital to follow back anyone and everyone who follows you on Twitter if you are hoping to get people to come forward with information. It is just plain common sense!

If you use TweetDeck or a similar application you can set it up to alert you with a sound when someone sends you a Direct Message and keep it running in the background while you get on with your other computer work. 

Most people will not be willing to tweet publicly to say that they know something that could help you solve, prevent or catch someone in the act of committing a crime but they might well be willing to send you a Direct Message (DM). 

If you tweet publicly every time you need people to give information, saying where and when the event in which you are interested occurred, in time people will learn to look and see if you have enquired about something of which they believe they have seen or heard something that might help you.

If you all work together, you can forward information to one another and harness the real time power of public communications to improve many aspects of your working day. You could also engage, in public tweets, with those who are still clinging to the hope that to serve and protect is the aim of the vast majority of policemen; to make friends with those who have nothing to fear from you and to let those who should be afraid know that the tide is turning in favour of law and order - because it will, if you will only embrace and utilize social networking properly.

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2009-05-16

Help Me To Help Patricia Zglinski. Please!

A lot has changed since I last posted to this blog. I have built a Twitterhood website and been adding neighbours and neighbors to it gradually. People seem to like it and I am very glad of that!

Amongst the population of the Twitterhood, now about 9,500 people strong, so it's a virtual sizeable village or small town, is Patricia Zglinski, a disabled writer who cares for her mother, an Alzheimer's patient, and whose father, Ralph D'Esposito, has just been sent home from hospital with terminal lung cancer.

To try and help raise the funds for the impending funeral costs, Robbie and I have committed to contributing 20% of income from paid links and donations on the Twitterhood site and Patricia has set up a ChipIn widget to which contributions can be made directly by those who wish to donate direct. It would be a personal favour to me if you would, please, contribute something, no matter how little you can afford. Thank you.

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2009-05-02

To Filter Or Not To Filter on Twitter

What follows started out as a comment on the blog to which the title of this post is linked but I decided to remove it and post it here instead as i I wanted to share it with you:

Perhaps I'm just weird but I refuse to filter anyone or any type of tweet out - if I don't like the things someone chooses to talk about enough of the time, I will stop following them. If I'm not interested in a particular topic being discussed by people I like, I just ignore the conversation.

What happens if you are filtering out someone's tweets is that you may be unaware that they are saying things you do not wish to be associated with or appear to endorse by following the person. Your reputation is at stake here.

Several people I have followed have suddenly revealed themselves to be racist or in some other way abhorrent to me after having seemed perfectly acceptable people for a while and, because I was allowing all their tweets to flow down my All Friends stream, I have found out almost immediately it happened.

Having spotted a 'bad' tweet, I have been able to disassociate myself from the person straight away, either by un-following if it was simply not to my liking or blocking if that person ought not be allowed to express such views publicly (incitement to violence, for example) in my opinion.

By all means use filters but, at least, be aware of the risks you take by doing so...

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2009-04-30

Advice To Those Under Attack On Twitter

Last night, something of a fight broke out between two people whose views were at odds. Unfortunately, it escalated to the point where the more reasonable of the two lost his temper and was drawn into acting almost as obnoxiously as the provoker. Although I was not following either of them, a third party asked me to advise on the best way to limit the damage done to the reputation of the provoked party. With a little luck, it would seem that, like most storms, it appears to have passed into history rapidly.

While the incident is fresh in my mind, I thought I'd post the advice I gave to the nice chap whose temper had been temporarily lost, to share it with anyone else who might benefit from it...

In general, I would think of Twitter as a local pub with various bars in it – if some obnoxious creep, like @racistfascist or @rantingbigot, is throwing his/her weight about in the first bar you walk into, turn on your heel, shutting the door behind you (un-follow him/her) and try another bar.

If the creep tries to follow you into the next bar, lock the door (block him/her) and if he/she shouts through the window at you (uses your @name so his/her messages still get through even though you’ve blocked him/her) complain to @twitter publicly and go to Twitter Help to fill in a support request.

Unless you came to Twitter looking for a fight, don’t let people draw you into one – by all means argue for your opinion in a measured way but don’t let people talk you into getting hot under the collar. Life’s too short for going on missions to change people by arguing with them. Set a good example and let them see how much happier your way makes you than their way makes them...

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2009-01-08

Tell Me Who You Go With And I'll Tell You Who You Are

It is my habit to take my main annual vacation in winter and spend the time keeping cosy in the saloon of Leopard Normand III, although some years it has been necessary to work, especially when we have been running restaurants/bars. This year I took my holidays on Twitter, or to be more precise, in the Twitterhood as I call the group that comprises those whom I 'follow' and those who 'follow' me at Twitter.com ...

It was a wonderful vacation and I met so many great people over the period that my world has been transformed but, as one might expect in any society, I also met one or two people with whom it would have given me no pleasure to associate.

Unlike some people, I don't mind that some of the characters of my acquaintance are somewhat pushy individuals, trying to sell something and inept at human relations. It is my opinion that they will be better helped by being accepted and then gently shown the error of their approach than by rejection.

As I am in the habit of introducing the existing members of the Twitterhood to new people as they 'move in', I have the opportunity of letting certain individuals know that I don't feel willing to introduce them just yet. In some cases it is because they haven't provided any information about themselves in their Bio, in others it is because they have not communicated in any 'tweets' yet, so there is no obvious reason for anyone to want to follow them. Once in a while it is because it is obvious that advertising is all they have in mind.

Occasionally, the reason I am unwilling to 'shout-out' an introduction is because I would not associate with a person outside the Twitterhood and am loathe to be associated with them inside it.

Yesterday, for example, I explained to a young man, as kindly as possible and in a direct message (i.e. privately) that I didn't want to introduce the Twitterhood to his unpleasant style of tweeting - liberal use of words to which the parents of the younger members of the Twitterhood would not thank me for exposing them, unpleasant attitudes to women and 'jokes' that could only appear amusing to someone with a very damaged psyche.

As a result, after a couple of private messages had passed between us in which he was increasingly insulting, he publicly tweeted a message that was unpleasant in the extreme and demonstrated, more clearly than anything I could possibly have said, why he would not be a person to have around decent human beings. He later appears to have deleted that message, perhaps realising that it said a great deal more about him than about me.

It was my intention to ask what you would have done in the same situation - accepted all comers, introduced them without making any kind of judgement of their suitability for the existing group and let the neighbourhood fill up with the scum of the Earth or exercised the capacity for discernment - but then I realised that it doesn't really matter whether you would do one thing or the other! The joy of Twitter is that each of us is free to act exactly as we wish in both directions, what we put out and what we take in. The results of exercising that freedom must always speak more loudly than any speculation over it!

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2008-12-01

Tides of the Twitterhood

Oh what a fascinating social whirl Twitter is turning out to be! There are representatives of almost every race and creed, culture and kind in the world. The famous and, no doubt, the infamous, the modest and the boastful, rub shoulders with the branded and the anonymous, the brazen and the self-effacing, for periods that can be of but a moment´s duration or quietly assume an obvious permanence.

Kind words abound, seasoned with scorn, sarcasm and outright ugly malice. Some join for purely commercial reasons and commence a torrent of the equivalent of 'spam' which, because of the maximum length permitted for each 'tweet', as posts are called, can easily be ignored by a member who is following a sizeable group whilst entirely obliterating all other tweets in a smaller group, to the intense annoyance of the follower.

Some join Twitter in search of a soulmate, some seek kindred spirits or horizon-broadening new acquaintances. Some may be on the prowl for the unwary, others legitimately seeking potential business or employment opportunities, sponsors, donors or advisors. Let's face it, some are bored and spiteful, others lonely and grateful, no single element appears to be missing from the mix if one but looks around a little.

Much has been made of the recent involvement of 'Tweeters', as those who are members of Twitter are known, in the unfolding of the tragedy in Mumbai over the last days of November 2008. On a global scale, Tweeters passed information into and out of the area and around the world in real time, as Tweeters on the spot reported what they could see and hear, questioned others around them and kept up a flow of rapid bite-sized chunks of 'news'. At quite an early stage, requests for help started to flow in both directions too.

Families desperate to know how a loved one had fared and individuals, hysterical with fear at the possible answers, trying to ascertain the fate of their families, turned to Twitter´s enormous network and were, in the vast majority of cases, able to find out at least who had not been caught up in the maelstrom and, in some heart-wrenching cases, to confirm the loss of dear ones without the added distress of interminable hours spent waiting by the telephone and agonising between hope and despair.

Hospitals needing a large and immediate increase in supplies of blood for life-saving transfusions had only to say so once and the request was tweeted and 'retweeted'- as in repeated - around the world and back again, repeated again at intervals until there must have been few citizens of Mumbai and the surrounding area that had not been canvassed for a blood donation within hours of the attack commencing.

Some Tweeters chose to retweet, indiscriminately, every snippet of news, information, misinformation and pure speculation that came their way. Figures were, apparently altered along the way, whether deliberately or through poor typing skills I know not. It reminded me of the World War I joke about a message passed down the trenches that arrived as "Send three and fourpence, we're going to a dance" but had started out as "Send reinforcements, we´re going to advance."

A few people chose to pretend the situation wasn´t really happening and others, the group into which I fell, passed on only those messages that requested concrete help, such as blood donations, or introductions to other local tweeters who might be able to offer more assistance by helping to form a cohesive team.

A tiny minority of tweeters displayed a stultifying level of self-absorption, thinking nothing of making casual remarks to the effect that vacations in Mumbai were probably out of the question for a while and that they would probably have to select an alternative for next year's trip. A small but vocal minority started calling for retribution before anyone even knew against whom it might be levelled. Racial tensions flared up, as thoughtless bigots began blaming an entire race for the behaviour of a handful of deranged fanatics.

Whilst keeping an eye on the tweets of any number of the 2000 people on my 'following' list, that is to say people whose tweets I was receiving, rolling past in rapid succession, keeping an eye open for emergency requests that would need immediate retweeting, I was also engaged in conversations of all kinds with people on unrelated topics - life goes on. As time passed, my list of 'followers', those who had chosen to receive my tweets, gradually appeared to be increasing at the rate of about one an hour.

There are various websites that exist purely to service the needs of tweeters in one way or another, some of which offer statistics on one's followers and unfollowers, including stating the tweet at which they either started or stopped following one. Normally, I would not be particularly concerned with analysing these matters but I noticed that several people had joined and others left at one particulat tweet.

Although I did not disseminate any of the news messages about the events unfolding in Mumbai, I did retweet, on request, any and all pleas for blood donors, able to get to given hospitals in Mumbai, to do so urgently. Several people unfollowed me at one of these retweets and a couple of people joined my followers at the same ones!
As I pondered the reason for people choosing to unfollow at the messages asking for help in Mumbai, a fellow-tweeter suggested that people who were following few others might grow bored with seeing the same messages repeated often by comparison to other tweets.

It occurred to me that some people might have unfollowed because their religion did not permit blood transfusions and they did not wish to be associated with someone who did not share their beliefs on the subject. Another possibility is that some assumed those tweets were yet more 'news' items about Mumbai and, tired of being bombarded with such messages from all sides, they may have unfollowed without even pausing to read the retweets.

Another tweet that both brought new followers and took away others was my mention of having dreamed of bacon sandwiches whilst crossing the Atlantic in 2000. Again, perhaps some were offended on religious grounds and others put off by the vulgarity of my tastes: had it been caviar I hankered after, perhaps they might have been able to understand my cravings! What attracted those who decided to join at that tweet I really cannot say.

Various other messages elicited only positive or only negative resposnses and, in retrospect, I could see how easily a tweet could be misinterpreted by anyone who had not seen the tweet to which it was a response. This time I was reminded of the World War II line: "If Hitler is the answer, what on Earth was the question?!" Although it had seemed to me, whenever I thought aboutb it at all, that my list of followers was creeping slowly up, what was really happening was multiple substitutions so that, in all, 21 people left and 35 joined during the same period!

The ebb and flow of a Twitter group started by one with as diverse a set of interests as mine was bound to be tidal but it would be fascinating to hear what a sociologist would make of the relationships between tweets and virtual rip-tides.

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